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TERMS & CONDITIONS

Welcome to the Shop247.co.uk Website Terms and Conditions for use.

These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below. 

Before you place an order, if you have any questions relating to these Terms and Conditions, please contact Our Customer Service team by email (help@shop247.co.uk) or by telephone on the specific telephone numbers shown in the relevant sections of these Terms and Conditions.

If contacting by telephone please note all calls both inbound and outbound may be recorded for quality monitoring and training purposes.

The Sports HQ is a trading name of Shop247.co.uk, a limited company registered in England and Wales.

Company Registration Number: 6151896

VAT Number: GB 916598189

Registered Office
4 Wellington Circus, 
Nottingham,
Nottinghamshire,
United Kingdom.
NG1 5AL

Postal/Visitor Address
Unit 2 Enfield Industrial Estate,
Redditch,
United Kingdom.
B97 6BG.

Applicable Law

These Conditions shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Definitions

  • Conditions – means these Terms and Conditions as well as any other Special Conditions
  • Product – means a Product displayed for sale on the Website
  • Product Description – means that part of the Website where certain Terms and Conditions in respect of the individual Product are provided
  • Special Conditions – means the Terms and Conditions in the Product Description
  • User/Users – means the Users of the Website collectively
  • We/Us/Our – means Shop247.co.uk
  • Website – means the Website located at https://www.thesportshq.com/ or any subsequent URL which may replace it
  • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
  • You/Customer(s) – means a User of this Website.

If you do not agree to be bound by these Terms and Conditions please do not continue to use or access this Website.

Shop247.co.uk makes every attempt to accurately represent the Product(s) that We sell.

Product images and illustrations are only ever intended as a guide and may not be identical to the actual supplied Product(s), as the manufacturers may modify their Product(s) without notice. If you would like to ensure that a Product has a particular feature or purpose that is not advertised in the Product Description, please ensure you make contact with Us before purchase.

Unfortunately, Shop247.co.uk cannot guarantee that every description will be correct or complete. If you feel that a Product’s description or picture is inaccurate or misleading please let Us know of your concerns, and We will do Our best to correct it.

Shop247.co.uk reserves the right to make any changes to a Product Description or illustration at any time, without notice.

General Acceptance

The acceptance of an order and the contract of sale will only ever be finalised upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.

The acceptance will be deemed, for all purposes, to have been effectively communicated to you at the precise time Shop247.co.uk forwards a dispatch e-mail. Shop247.co.uk is not liable for customers failing to receive this e-mail; therefore it is your responsibility to ensure that your e-mail address is correctly logged upon checkout.

Shop247.co.uk is entitled to take payment of an order, prior to the acceptance and the finalisation of a contract. The removal or the earmarking of funds does not indicate Our acceptance to commence contractual relations.

Occasionally technical errors do occur, and Shop247.co.uk reserves the right to cancel any transaction in which a Product has been sold at an incorrect value.

Acceptance of a Customised or Personalised Order

Any order that contains personalised, customised, custom fit or any other type of Product where an adjustment has been made, must be placed online. As all orders are placed online it is your responsibility to ensure that your design/modification is correct prior to creation, and Shop247.co.uk cannot be responsible for any error that you may have made. Only text and graphics maybe used to customise Product(s), not symbols.

Shop247.co.uk reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the Product.

General Information

Shop247.co.uk works in partnership with third party couriers including, but not limited to DX Freight, DX Secure, Parcelink, Yodel, TNT, ParcelForce and Royal Mail. We have the discretion to send your order via any method, so long as it complies with Our contractual obligations.

Parcels are dispatched from Our warehouses Monday to Friday excluding public holidays, within the working hours of 9am to 5:30pm, with the exception of busy seasonal periods.

The delivery of an order will always occur on a Weekday, Monday to Friday, unless a Saturday delivery service is selected upon purchase or where additional days are added by couriers during busy seasonal periods.

For customised or personalised Product(s) please view Delivery of Customised or Personalised Product(s).

On delivery, you may be required to sign for the Product(s) and the condition received in, therefore if you have not opened the box to check the contents inside please ensure you sign for the Product(s) as “unchecked”. Equally if the box is damaged please ensure you sign for the delivery as so, and upon inspecting the Product(s), if they are damaged please follow the procedure for reporting such damage as explained in the Returns, Refunds & Exchanges section.

United Kingdom Mainland (Excluding Highlands, Islands and Northern Ireland)

Mainland Standard Delivery*

  • Delivery is made within 3 to 5 working days
  • There are no timed delivery options for this service, deliveries are generally made between the hours of 9am to 6pm on any working day
  • Orders placed on Our standard delivery service may not be despatched until the following working day

*Excludes delivery to Aberdeen area, please view United Kingdom Highlands & Islands

*Customised Product(s), please view Delivery of Customised or Personalised Product(s) 

Next Day Delivery*

  • If an item is purchased prior to 1pm, the delivery is scheduled for the next working day
  • If an item is purchased after 1pm or at the Weekend or during a Bank Holiday, the delivery is scheduled for the second working day
  • Delivery options for Next Day Delivery are - Standard Next Day (9am-6pm) or AM Delivery (9am-2pm)
  • If an order is urgent and is placed after the 1pm cut off period, We will try Our best to process the order; however this cannot be guaranteed. Please note you are required to contact Us directly in order to request such. We recommend contact by phone during normal working hours to make such requests as We cannot guarantee email or other communications will be seen in time
  • Whilst the vast majority of Next Day Delivery services arrive as expected it is not a guaranteed service and We cannot be held liable for any delays outside of our direct control.

*Please note Saturdays or Sundays (and Bank Holidays) do not fall into the Next Day Delivery category, deliveries are only made on working days

*A signature is always required on receipt of the Product(s)

*Excludes delivery to Aberdeen area, please view United Kingdom Highlands & Islands

*Customised Product(s), please view Delivery of Customised or Personalised Product(s) 

Saturday Delivery*

  • Orders are scheduled to be delivered on the following Saturday after purchase, so long as it is ordered prior to 1pm Friday
  • There are no timed options for this service, deliveries are made between the hours of 8am to 5pm
  • If an order is urgent and is placed after the 1pm cut off period, We will try Our best to process the order; however this cannot be guaranteed. Please note you are required to contact Us directly in order to request such. We recommend contact by phone during normal working hours to make such requests as We cannot guarantee email or other communications will be seen in time.

*A signature is always required on receipt of the Product(s)

*Excludes delivery to Aberdeen area, please view United Kingdom Highlands & Islands

*Customised Product(s), please view Delivery of Customised or Personalised Product(s) 

United Kingdom Highlands & Islands*

  • Orders to a Highlands or Island address must have "Highland and Islands" selected as the delivery method
  • If the order is placed without Highland and Islands delivery method being selected, the carriage will added after checkout, in which you will be contacted in order to pay the outstanding balance
  • There may be additional postage charges that are dependent upon your post code, this may be added after checkout if necessary, in which you will be contacted in order to pay the outstanding balance
  • The charges depend upon how the third-party courier classifies your post code, unfortunately, We have no influence over the rate
  • Deliveries to such areas are subject to delay, of which We have no discretion to change nor can We be held responsible
  • The average delay is approximately one to two days, therefore the standard delivery time is 4 to 6 working days
  • The dispatch times may vary during peak times
  • Any free United Kingdom Mainland delivery promotion does not apply to these addresses, due to the courier rates, however a shipping reduction is added

*Customised Product(s), please view Delivery of Customised or Personalised Product(s) 

Mainland Europe*

  • Mainland Europe includes mainland France, Spain, Southern Ireland (Eire), Germany, Austria, Portugal, Czech Republic and Holland
  • Islands and colonies of the countries included in the European mainland destinations do incur an additional shipping charges to that advertised online. Unfortunately, We do not ship to the Canary Islands
  • All other listed countries do incur additional shipping charges to those advertised online
  • If a European shipping destination is not available at checkout, it is your responsibility to inform Us of your intention to order and an arrangement may be reached, so long as We are able to ship to the destination and the shipment charges are covered by you
  • Deliveries take on average four to seven working days
  • Certain Product(s) are not suitable for international shipment, and certain shipment rates are based on size and weight in which the delivery may incur additional shipping charges to those advertised online
  • Certain European destinations such as Norway, Switzerland, Balearic Islands, Russia, Gibraltar, Cyprus and Iceland require delivery via airfreight rather than road route. Product(s) containing batteries are not permissible for this type of transit and therefore you may be requested to provide an alternative address or have orders cancelled without any notification
  • If there are any additional shipping costs or customs duties to pay, you assume full responsibility for them in their entirety, and you will be contacted to pay the outstanding balance. 
  • Orders shipping outside of the European Union will be subject to a GBP30 customs handling fee on top of the order total. Customers will be contacted for additional payment. 

*Customised Product(s), please view Delivery of Customised or Personalised Product(s) 

Delivery of Customised or Personalised Product(s)

Please note ALL shipping methods are available for these types of Product(s), however due to the extra processes involved, these orders take an additional one to two working days for dispatch and maybe longer in peak times.

If a customisation/personalisation order is urgent, We will try Our best to process the order; however this cannot be guaranteed. Please note you are required to contact Us directly in order to request such. We recommend contact by phone during normal working hours to make such requests as We cannot guarantee email or other communications will be seen in time.

The following shipping provisions apply for customised/personalised Product(s):

UK Mainland- 5 to 7 working days

Next Working Day- 3 to 4 working days

Saturday Delivery- 2 clear working days’ notice must be provided, and a delivery date confirmed with Our telephone operators

UK Highlands & Islands- 5 to 8 working days

Northern Ireland- 4 to 9 working days

Europe- 5 to 9 working days

After you have confirmed a customised/personalised order you are agreeing to purchase the Product(s) in accordance with the delivery times above. The times are subject to change without notice.

Delivery Failure or Non-Delivery

Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing you of their attempt. We advise you to follow the instructions on the card, and if necessary you may contact Us in order to re-arrange delivery or resolve any problems you experience. We do recommend that you contact the courier company directly, prior to calling Our own Customer Service staff, as Our powers are limited once the parcel is in the courier’s possession.

If you do not respond to the calling card within five working days, the parcel(s) may be returned to Our warehouse and you will be liable for all postage costs. If you have not received a calling card by the last day of the expected delivery dates, you are responsible for informing us of this, to avoid the parcel(s) being returned. If you have not contacted us within this period, you may be liable for postage.

Delivery of Damaged Product(s)

Shop247.co.uk endeavour to send all orders safely, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that you sign for the parcel as damaged and contact Our returns department in order to arrange an exchange.

On receiving damaged Product(s) please contact Our returns department within fourteen days of receipt. Please inform Us by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail help@shop247.co.uk 

IMPORTANT: Product(s) should be inspected within fourteen days of receipt. Please be reminded that after this period, Shop247.co.uk has the right to refuse any potential remedy.

Delivery of an Incorrect Item

Shop247.co.uk attempts to ensure that every Product is sent in accordance with your order; however, on occasions, some orders may be picked incorrectly due to human error.

If you receive an incorrect Product(s) please contact Our help department within fourteen days of receipt. Please inform Us by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim.

Please e-mail: help@shop247.co.uk 

IMPORTANT: Product(s) should be inspected within fourteen days of receipt. Please be reminded that after this period, Shop247.co.uk has the right to refuse any potential remedy.

Delivery To Door & Flats/Apartments

The majority of our couriers are only insured to deliver to your door or in the case of flats/apartments to the communal ground floor access point. In such cases and where needed it is your responsibility to ensure you have assistance to be able to take your order into your premises/up/down stairs/lifts etc.

What warranty is there on Product(s)?

Unless otherwise stated on the Product Description page, all Our new Product(s) come with a 12 month warranty and Ex-Demo with a 6 month warranty.

What does the warranty cover?

Our warranties provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the warranty period, We'll arrange for it to be repaired free of charge, including all parts and labour. Your warranty is NOT transferable with ownership, so if you give or sell the item to someone during the warranty period, it will not be covered.

What's not included?

There are some specific exclusions from Our warranties, as follows:

  • Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage
  • Accidental damage, for example if your item has been dropped. You may find that this type of damage is covered by your household contents insurance policy
  • Image ghosting or screen burn on items with display screens
  • Pixel spots. These are tiny dark or bright spots that may become visible on a Product display screen
  • Consumables such as batteries, inner tubes, bulbs, fuses, friction parts etc
  • If the Product has been used commercially or for business purposes (with the exception of market stall gazebos and A-Frame sign stands)
  • Data loss
  • Cosmetic damage such as cabinet trim, scratches, dents, corrosion or colour where the function of the Product is unaffected
  • Any loss suffered as a result of not being able to use the Product, or any loss over and above the purchase price of the original item
  • Servicing, inspecting or cleaning of the Product; and failure to follow the manufacturer's instructions and/or installation guidelines
  • Deliberate damage or neglect of the Product
  • Please note that Our warranties provide services for Product(s) bought and used in the location, to where they were originally shipped by us.

How do I make a warranty claim?

First of all, We are sorry you are having to read this section! We'll do everything We can to get your Product back in action as soon as possible.

Please send Us an email (returns@thesportshq.com), and be sure to include your name, order number, and a description of the fault.

In most cases, We will also require a photograph of the fault, which depending on the Product, may avoid having to do a physical collection and inspection. Please include that on your original email to expedite the process.

We'll then assess the fault and advise of the best course of action and options available to remedy the fault under the terms of the warranty.

Packaging

Please note that the cost of Product(s) supplied includes the original Product packaging. Please ensure you keep all original external and internal Product packaging for warranty purposes.

Items requiring return under warranty will need to be disassembled as originally supplied and adequately packaged and protected for onward transit in the original or suitable replacement packaging. If not suitably packaged the couriers may refuse the collection. We are also unable to accept any liability for loss or damage to the item being returned due to inadequate packaging.

Should you not have kept the original packaging and are not able to source your own suitable packaging, We are able to supply at a small additional cost.

Collections

Where a Product is required to be collected for inspection/repair/replacement under warranty We will make the necessary arrangements with you by email. Collections can be arranged at an address of your choice on week days only (Mon-Fri) on an all-day service at an unspecified time between 9am and 6pm. Collections arrangement requests will usually require at least 2 working days’ notice in advance of the date collection is required.

Shop247.co.uk reserves the right to cancel any order, for any reason, at Our own discretion without notice.

You may cancel an order up to 14 days after receiving the Product(s), so long as you still possess proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however you should contact Our help department as a matter of urgency. Unfortunately, We are unable to guarantee cancellation until you have received a specific confirmation e-mail of such from Our customer service department. Any automated email received to acknowledge receipt of your request is not a confirmation of cancellation.

Please e-mail: help@shop247.co.uk

If an order is dispatched prior to cancellation being specifically confirmed by Us, you are liable for any return postage. Product(s) that are being returned through a third-party courier, of your choice, must be fully insured and possess a tracking repor, as We cannot be liable for damaged or lost parcels. We can arrange a return service; however, this does incur a weight and size dependant charge* per parcel and the Product(s) must be fully protected for transit. If you have disposed of the original packaging you are expected to find alternative and equivalent wrapping, of which Shop247.co.uk is not responsible to provide, but can do so at a small cost.

  • Currently between £5 to £50 dependant on size and weight

If the returning item(s) are insufficiently protected, We and the couriers have the right to refuse any returned item. Any parcel(s) that are refused by Shop247.co.uk will be returned to your order delivery address, and you will be liable to pay for the return carriage.

The address for returns is:
Returns Department
Shop247.co.uk
Unit 2 Enfield Industrial Estate,
Redditch,
United Kingdom,
B97 6BG.

Only on receipt of the Product(s) back to Our warehouse will a refund be arranged. Please allow a 10 working day period for the processing of your return and a further 5 working days for any refund to process through to your original payment account. 

IMPORTANT: If you contact Us after the specified fourteen days from receipt of your Product(s), Shop247.co.uk has the right assume that the order has progressed to completion. You will not then have an automatic right to a refund.

Shop247.co.uk seeks to comply with all current legislation in relation to your Rights as a consumer including the Consumer Rights Act 2015 and the Consumer Contracts Regulations. 

Product(s) purchased at Shop247.co.uk may be returned to Our warehouse within 14 days from the date of delivery, provided that it is returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. 

If the returning item(s) are insufficiently protected, We have the right to refuse the returned item. Any parcel(s) that are refused by Shop247.co.uk will be returned to order delivery address, and you will be liable to pay for the return carriage.

Who Is Responsible For Return Costs

You will be responsible for return postage, except in the instances of fault or order inconsistency, in which case We will arrange Our own courier(s) to facilitate the exchange the faulty or incorrect item.

Return Of Faulty Product(s)

If the Product(s) are faulty, damaged or different from those ordered, please contact Our returns department within fourteen days of delivery. The returns department can be contacted via e-mail. 

On receipt of your e-mail Our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. 

Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 6pm, of which a time slot cannot be specified.

Please e-mail: returns@thesportshq.com

In instances of faulty or damaged Product(s), We reserve the right to return the purchased Product(s) to the manufacturer, and We retain the right to await their response on how best to proceed with your complaint. The reason why We correspond with the manufacturer directly is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in Our Product(s), but also your trust in Our service.

Changed Your Mind Or Ordered By Mistake?

If you have changed your mind about keeping your purchase or the Product(s) have been ordered in error We would be happy to refund the Product(s) in full. Equally We can arrange a free exchange delivery*, on the return of your original order. To arrange a refund or an exchange the Product(s) must be returned within 14 days of original delivery date.

*Standard delivery service only, any outstanding balances on Product(s) will have to be paid

Prior to returning the Product(s) please contact Our help department, to inform them of the reasons for return. The help department can be contacted via e-mail.

Please e-mail: help@shop247.co.uk.

Please complete our [Returns Form] and send back with your Product(s), via a recorded and insured delivery, to: 


Returns Department
Shop247.co.uk
Unit 2 Enfield Industrial Estate,
Redditch,
United Kingdom,
B97 6BG.

We can arrange a return service; however, this does incur a weight and size dependant charge* per parcel and the Product(s) must be fully protected for transit. If you have disposed of the original packaging you will need to find alternative and equivalent protective packaging, of which Shop247.co.uk is not responsible to provide but can do so for a small cost.

•Currently between £5 to £50 dependant on size and weight

As a company, Shop247.co.uk will endeavour to sort out any problem within five working days of acknowledgement of receipt of the complaint.

Personalised, Customised, Custom Fit Product(s)

Personalised, customised, custom fit, or any other type of Product where an adjustment has been made from the 'norm', at your request, is non-returnable. If personalised Product(s) are returned to Us they will be returned to you the sender. Any parcel(s) that have to be returned by Shop247.co.uk will be returned to your order delivery address, and you will be expected to pay for the return carriage. Unless there is a discrepancy in which you are expected to contact Our returns department via e-mail.

Please e-mail: returns@thesportshq.com

Shop Purchases & Returns

Where Product(s) have been purchased in our physical shop we can only accept returns and process refunds when the items are returned to our shop location. For card payments we will require the original payment card holder to be present. Where an item was paid for in cash we can only refund back in cash. 

For physical store returns of items over £50 that are eligible to be refunded, please contact us in advance as we only hold small amounts of cash on the premises at any one-time.

IMPORTANT: You are required to retain proof of purchase and be able to produce this upon request.

Our aim is to deal with any problems or concerns within five working days, however during peak times or for more complex issues, a response maybe delayed or require a longer review period.

In order to prevent any disappointment, We recommend that any complaints are sent via e-mail, however We will happily respond to any letter in due course. In response to any complaint We will explain what actions We intend to take to resolve the complaint and request any further information if necessary.

Shop247.co.uk monitors all complaints and logs any suggestions you may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.

If you have a complaint or any recommendations, please contact Our Customer Services Department.

E-mail: help@shop247.co.uk
Phone: 01527 941150

Postal Address:

Customer Services Department
Shop247.co.uk
Unit 2 Enfield Industrial Estate,
Redditch,
United Kingdom,
B97 6BG.

Online Dispute Resolution

If you are not satisfied with the response to your complaint you may use the ODR platform to seek  or to request further assistance here

VAT

All prices are inclusive of Value Added Tax at the applicable rate.

VAT receipts are available upon request from the following e-mail address.

Please e-mail: help@shop247.co.uk

VAT Refunds

In order to claim the VAT back off an order, you are required to request this after check out. Unfortunately, you are required to pay the total, inclusive of VAT. The refund will only be processed once the order has been shipped, and after We have received proof of VAT registration.

To request a refund please e-mail Us with the original order reference number and include “VAT Refund  - (Your VAT Number) ” in the subject field. On receipt of your e-mail a refund will be arranged, or you will be contacted should We require further information to process your request.

Please e-mail: help@shop247.co.uk

Or fax: 01527 596129

Trade Accounts

Shop247.co.uk cannot offer any further reductions to their Product(s) other than those advertised on their public Websites.

If you wish to purchase for trade or in bulk, please visit Our trade Website.

Website: www.sportssource.co.uk

Please note that quotations are not available until you have been approved for a trade account.

Invoices

All invoices are sent electronically via e-mail, and not in paper format with your delivery. Unfortunately, We cannot be liable for customers failing to receive this e-mail; therefore it is your responsibility to ensure that your e-mail address is correctly logged upon checkout.

Unfortunately, Shop247.co.uk cannot reproduce an identical confirmation e-mail; however, We can confirm the order in an invoice format. Invoices are available upon request from the following address.

Please e-mail: help@shop247.co.uk

Shop247.co.uk Vouchers

Orders that have been accepted for gift vouchers cannot be refunded under any circumstance. Gift vouchers are valid for 12 months from purchase. Gift vouchers cannot be purchased with any other promotions or discount codes nor do they earn reward points.

Product Reviews

We publish a selection of reviews on Our Product(s). These Product reviews are there to help customers make good buying decisions. However, We do not publish all reviews, and reserve the right not to publish any given review without reason.

Common reasons for not publishing a review include:

  • Inappropriate language such as swear words
  • Rating the Product based on shipping or customer service issues. We want to encourage reviews on the Product(s) themselves, and whilst We agree it’s an important part of a buying decision, since different Product(s) will ship on different couriers, it isn’t a consistent criteria. Equally if you’ve had a bad customer service experience, this is specific to your particular order, rather than the Product itself.
  • Bad spelling/grammar – if We can’t easily understand the gist of what you are saying, We may not publish the review
  • Mentions of competitors
  • Mentions of a different Product to the one you are reviewing – in most cases this confuses the review when taken out of context, although a like-for-like comparison is acceptable
  • Specific price information – Our prices are constantly changing, of course mention whether it is good value or not, but not a specific price
  • Product not received or Product ordered incorrectly – if you’ve not received the Product you meant to buy, the review you leave can’t be a fair assessment of it
  • Reviews that don’t add anything – the reviews are here to help customers make good buying decisions. If a review of a green shirt is “this shirt is green”, that doesn’t add help, whereas “a very bright green” adds more information
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Modification of Terms and Conditions 

Shop247.co.uk reserves the right to modify Our Terms and Conditions. The modifications will be effective on the date that We post the modified Terms and Conditions on Our Shop247.co.uk Websites. The Conditions are intended to be applied retrospectively. Shop247.co.uk reserves the right not to provide notice.

Disclaimers

Shop247.co.uk, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to you, or any other third party, through the use of any Shop247.co.uk Product or Website.

The policy excludes the repair of Product(s), which are faulty as a result of a manufacturer’s defect; however the Product must remain within the warranty period.

Shop247.co.uk does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977 and where subsequently replaced by The Consumer Rights Act 2015.

Shop247.co.uk is a producer of Electrical and Electronic Equipment (EEE) and is therefore obligated under the Waste Electrical and Electronic Equipment (WEEE) Regulations. We are fully compliant with all responsibilities as a registered member of a United Kingdom government approved WEEE Compliance Scheme, Comply Direct. Our WEEE producer registration number is WEE/DC0065TW.

The United Kingdom WEEE Regulations Were first introduced in 2007 with the aim of reducing the amount of EEE ending up in landfill. As per the requirements of the Regulations, We finance the recovery and recycling of WEEE when it reaches the end of its life and ensure Our EEE Product(s) are marked accordingly with a crossed out wheeled bin symbol and a date mark. We also provide information on reuse and environmentally sound treatment of the Product(s).

More information about the WEEE Regulations can be found at www.gov.uk/electrical-and-electronic-equipment-eee-producer-responsibility, and you can read more here

 

help@shop247.co.uk