Which Courier service do you use?
We use a variety of couriers including DX Delivery and Parcelforce for UK mainland deliveries. TNT is sometimes used for large items which weigh more than 30kg e.g. heavy duty gazebos. European orders are sent via TNT/DHL.
What delivery options do I have?
Services available for UK Mainland are:
What is your cut off time for same day dispatch?
Orders with express delivery options placed before 1pm will be dispatched the same day (Mon-Fri) or the first working day (weekends).
Orders placed after 1pm will be dispatched the following working day.
Are there any guarantees?
All of our products come with a one year guarantee, during which time we will repair or replace the item provided the problem is caused by faulty craftsmanship. All items need to be boxed or sufficiently wrapped for return.
If I don’t like the item can I return it?
Unused items can be returned to us for change of mind by notifying us within 14 days of purchasing and returning within 14 days thereafter. They must be in their original packaging and brand new. However the customer is responsible for postage costs and the refund can take up to 10 working days.
What is the procedure if an item is faulty?
If you receive an item that is faulty or damaged please contact us within 14 days. We can replace the item free of charge and we will cover the postage costs. If required a refund can be given. The goods must be returned unused and in the original packaging. If a fault develops over time, please contact us and we will do our best to sort it for you. If returned and not adequately packaged we have the right to refuse a returned item.
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